Returns Policy
While we hope that you are excited and happy with your items we understand when things just don’t work out. For a full refund (less return shipping of $6.95, unless you use your own carrier) you must return your item(s) within 3 business days of delivery. You may return your items for store credit (less return shipping of $6.95, unless you use your own carrier) within 14 days of delivery. See below for exceptions.
If you choose to use your own carrier please mail to:
The Twisted Lime Boutique1004 E. Main StreetGatesville, TX 76528For refunds and store credit, your item(s) must not be worn or washed and in new condition. Items returned with any signs of wear, makeup or deodorant stains, perfume or other signs of wear will not be accepted.
- For items returned within the 3 days, you will be issued credit to the original form of payment. The return must be post marked within 3 days of delivery. Store credit will be issued after the 3 day period as long as received within 30 days of delivery.
- Sale items – For items marked as Sale, they cannot be returned, refunded or exchanged.
- Damaged items – In the event you have received items that are damaged please notify us within 3 days of receiving the item and we will direct you further.
To start your return click on the ‘Start a Return’ link at the bottom of the home page. Always reach out if you are encountering any problems.
Please do not hesitate to reach out to us if you have any questions or need additional measurements. Sizing varies based each vendor and we do are best to communicate the size of each items but are happy to help in any way we can.
For any questions please don't hesitate to contact us at info@thetwistedlime.com.